Zendesk Support Admin Certification 2025 – 400 Free Practice Questions to Pass the Exam

To effectively create a workflow for assigning west coast tickets specifically to the Dublin office, it is essential to recognize the importance of business hours in triggering automatic assignments. The correct answer involves setting up two distinct triggers that are aligned with the differing business hours of the west coast and the Dublin office.

By utilizing two triggers based on business hours, the system can accurately manage the assignment of tickets depending on the time of day. This ensures that tickets coming in from the west coast when the Dublin office is operational are assigned swiftly and efficiently, promoting a timely response to customers. If only a single trigger for all time zones were employed, it could lead to inefficient handling of tickets, as the system may not account for the specific business hours of the Dublin office or the west coast, resulting in operational delays.

Manual assignment by agents could lead to inconsistency and a higher workload for the team, making it less efficient than an automated approach that utilizes triggers based on business hours. A unified trigger that accounts for all regions would likely complicate the process, as it wouldn't appropriately factor in the different operational hours, further leading to potential delays and oversight in ticket assignment.

Hence, establishing the workflow with two triggers based on business hours ensures that tickets are processed according to the respective operational